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Shipping & Returns Policy

Shipping Rates

Western Australia* $10.00*
Australia-Wide* $15.00* 
Pick Up Osborne Park, WA** FREE

*Excludes Dive Weights
**Please contact us on 0459 780 057 after purchase to arrange a pick up time.

Returns

At Spear West we care about our customers satisfaction. We offer 30 Day no Questions asked returns for the first 30 days after purchase. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

If you are approved, then your refund will be processed, and a credit will automatically be direct debited to the preferred account.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@spearwest.com.au

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective.  If you need to exchange it for the same item, send us an email at sales@spearwest.com.au

Shipping

To return your product, you should mail your product to 14 Guthrie Road, Osborne Park. 6017. You can also drop the gear off if that’s easier.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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